Refund Policy

Policy (“Policy”) relating to refunds. Policy (“Policy”) is applicable to refunds of services offered from Ascent Agency (“we”, “us”, or “our”) which includes but not limited too website development graphic design, UX/UI design, application development, marketing digital SEO solutions eCommerce solutions, and the management of social media accounts.

1. Refund Eligibility

Refunds are possible under the following conditions:

• If the service rendered is not in accordance with the requirements set out in the agreement with the customer and Ascent Agency.
• In the event that the services are terminated through Ascent Agency due to unforeseen circumstances or an inability to meet the contract.
• If a refund request is made within the time frame set out in the agreement, or as described in the following.

2. Refund Process

If you wish to request a refund you can contact us via [email address or contact numberto make your request. Also, supply any necessary documents or evidence to back your claim.

3. Refund Timeframe

Refunds are processed within the [number] of days after the approval. The period for receiving the amount refunded will vary based on the method of payment and the financial institution.

4. Non-Refundable Services

Certain services are not refundable Certain services are not refundable, such as but not including:

• Services that are completed or partly completed.
• Services that have been customised or adapted to the specifications of the client.
• Third-party fees and expenses that are paid by the client.

5. Dispute Resolution

If you are not satisfied with the results on your request for a refund you can escalate the issue via our client support department at [contact email address or numbercontact email or address.

6. Contact Us

In case you’ve got any queries or concerns regarding our Refund Policy Please contact us at support@ascentagency.com